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Frequently Asked Questions
Find answers to common questions about our products
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Think about:
- Space in your garden
- Age and number of children
- Material (wood or metal)
- Budget and features (slides, climbing, multiple seats)
👉 Our Swing Set Buying Guide can help you choose.
- Space in your garden
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Allow at least a 2m safety perimeter around the swing or play centre.
🚫 Keep clear of fences, walls, sheds, trees, or washing lines.
Always install on grass or play bark, never on hard surfaces. -
Yes. If anchors are supplied, they must be concreted into the ground for stability and safety. Not doing this may invalidate your warranty.
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Yes, both are normal.
- Cracks – natural expansion and contraction of wood, strength rarely affected
- Green stains – harmless reaction between sap and wood treatment
If you’re unsure, send us a photo and we’ll check for you.
- Cracks – natural expansion and contraction of wood, strength rarely affected
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Yes, slight movement and creaking are normal as the wood expands and contracts.
👉 If it feels excessive, check bolts, tighten where needed, and make sure anchors are secure. -
- Brush off dirt and wipe seats/slides with mild detergent
- Treat wood yearly with a child-safe stain
- Check bolts, brackets, and anchors regularly
- In winter: remove fabrics and store them dry
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Yes, most swings use carabiner clips so you can swap seats or accessories.
- Ensure safe spacing between swings
- Some timber sets have fixed hangers which limit options
👉 See our spacing guide before adding accessories.
- Ensure safe spacing between swings
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Many swings come with height-adjustable ropes.
If yours doesn’t, adjustable seats can be purchased separately. Check the product page for details. -
Yes, we stock spares such as hangers, bolts, and fabrics.
- For current models: order online
- For older models: contact our team for help
👉 Warranty parts can be requested through our claim form.
- For current models: order online
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Warranty varies by model. Check the individual product page for frame, fittings, and accessories coverage.
Frequently Asked Questions
Find answers to common questions about our products
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It depends on your child’s age, your garden space, and your budget. Our trampolines range from 4.5ft to 14ft. For young kids, start with a junior trampoline. For older kids (6+) and adults, a larger classic trampoline is best.
👉 Tip: Lay out the size on your lawn with a rope or hose before buying. -
Not essential, but highly recommended.
- Anchor kits – stop trampolines blowing away in strong wind
- Covers – protect mats and pads from sun and weather
- Safety extras – like ladders or shade covers
- Anchor kits – stop trampolines blowing away in strong wind
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- Junior trampolines: Designed for little ones (with softer bounce and lower frame).
- Larger trampolines: Recommended from 6 years+ through to adults
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Always on flat, soft grass with a 2m safety space around it.
🚫 Never place on hard surfaces like concrete or decking.
🚫 Keep away from sheds, fences, and trees. -
- Only one jumper at a time (most injuries happen with two or more).
- Always have an adult supervising.
- Check regularly for wear and tear (springs, mats, nets).
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- Use a cover to protect against sun and debris
- Anchor it down in windy weather
- Remove the net or dismantle in storms or winter
- Store indoors if possible during long wet/windy periods
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- Move to a sheltered spot if windy
- Remove enclosure net and secure with anchors
- Best option: Dismantle and store in a dry place to prevent rust
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Warranty depends on the model. Check the product page for details on frame, mat, springs, and enclosure coverage.
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Yes – but only use genuine Plum spares. Using non-Plum parts can cause damage and will void your warranty.
👉 Find parts via our Trampoline Spare Parts Finder. -
Trampolines are safe when:
Used correctly
Only one jumper at a timeWith constant adult supervision
On a level, grass surface with no nearby hazards
Climbing Frames
Fuelled by the young imaginations of children, Plum Play® Climbing Frames allow your child to explore all avenues of active, energy-filled play. Choose from tiny towers for toddlers, fun-filled play centres for aspiring acrobats or hideouts for little adventurers.
All Plum® climbing frames allow your children to overcome physical challenges in a fun and engaging way, whilst promoting healthy outdoor play.
You will find that our outdoor climbing frames, whether they are made from reliable timber or waterproof metal, feature a multitude of ladders, ropes, slides, and swings.
All these fantastic features are designed to encourage exciting outdoor play for kids of all ages. Whether for little toddlers who are still learning to engage with their surroundings, or older kids who want to challenge themselves with physical activity, these outdoor climbing frames go a long way in promoting coordination, motor skills and imaginative play.
As a garden toy, our climbing frames offer kids a safe environment to challenge themselves and enjoy hours of entertainment while benefiting from fresh air and outdoor exposure. They won’t be able to wait to get outside, either by themselves, with siblings or with friends.
Climbing Frames for Kids
We provide exceptionally made climbing frames for children at any point in their lives. Explore our range or have a look by age. We offer fantastic climbing sets for children:
When it comes to deciding on the proper climbing set for your child, make sure you take into account how comfortable they are with climbing, and whether they need to be supervised or not. Our sets are made from sturdy materials that are expertly smooth to provide a safe surface for children to play on. Just make sure your child is comfortable with any of the features, such as slides or swings, so your children can use a climbing frame to keep active in a fun and safe environment.
Climbing Frames in Australia
We also deliver our outdoor climbing sets to anywhere in Australia. This means you have full access to our entire range of climbing frames and outdoor toys at any time, with delivery available straight to your door, in urban and regional locations.
We aim to get your delivery to you as fast as we can, by using only reputable carriers that we trust to deliver your new climbing frame on time and without damage. Every parent should have the chance to create the perfect outdoor space for their little ones, no matter where they are in Australia.
Perfect for your Home Playground
Climbing frames are a top choice for personalised home playgrounds because they offer versatility and adaptability. Designed to cater to a child's diverse interests, they can be customised with various modules and accessories.
With a climbing frame from Plum Play®, outdoor playtime becomes a fun form of exercise. Any activity that makes children's breathing faster and heart beat faster from moving around, comes with plenty of healthy benefits for the little ones.
These can include:
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Improving coordination, gross and fine motor skills
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Maintaining a healthy body weight.
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Improving overall balance and posture
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Being less likely to develop chronic diseases, such as heart disease or diabetes
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Improving the functions of the heart and lungs
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Developing healthy bones, muscles and joints
At Plum Play®, we design all of our kid’s climbing frames to encourage imaginative play, and to provide endless entertainment right in the safety of your backyard. With climbing frames, you can create a unique play haven tailored to your child's individual preferences and needs.
Wide Range of Climbing Frames
Not only are our climbing frames for kids made of the best materials that can stand up to the Australian weather, but they are also part of a massive collection that gives you and your children the freedom to choose how you want to play. From monkey bars to entire play centres with lookout towers, we at Plum Play® offer climbing frames in a multitude of outdoor play types:
Now your children can enjoy the great outdoors from their garden and get their exercise at home, without staying indoors all day.
Feel free to contact us if you have any questions or need detailed information about your outdoor climbing frame. Alternatively, you can browse the Plum Play® Help Centre to find an answer to the most common questions online. Sign up to our newsletter at the bottom of this page to stay connected with everything Plum Play®-related and enjoy access to exclusive benefits, outdoor play news and toy competitions.