COVID-19 DELIVERY UPDATE - please read our delivery information page for further information.


If you have an order or product concern, please submit your question or comment via the contact form below. This is the quickest and most efficient way for us to process your concern. It is also advisable to check out our HELP CENTRE PAGE first as this provides links to all necessary information.

In order to process and get through all inquiries, we ask that you submit only one inquiry to our customer help desk. Please do not send duplicate inquiries through our social media channels.

Please attach a maximum of 2 images and ensure that the files are under 10MB to ensure that we receive your inquiry.

Alternatively, you are welcome to call our customer service team between the hours of 10am - 4pm AEST Monday to Friday. Lines are closed on Weekends.

Consumer Helpline:
(02) 8968 2200

Plum Products Australia Ltd
156 Military Road
Neutral Bay
NSW 2089