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Frequently Asked Questions
Find answers to common questions about our products
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Think about:
- Space in your garden
- Age and number of children
- Material (wood or metal)
- Budget and features (slides, climbing, multiple seats)
👉 Our Swing Set Buying Guide can help you choose.
- Space in your garden
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Allow at least a 2m safety perimeter around the swing or play centre.
🚫 Keep clear of fences, walls, sheds, trees, or washing lines.
Always install on grass or play bark, never on hard surfaces. -
Yes. If anchors are supplied, they must be concreted into the ground for stability and safety. Not doing this may invalidate your warranty.
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Yes, both are normal.
- Cracks – natural expansion and contraction of wood, strength rarely affected
- Green stains – harmless reaction between sap and wood treatment
If you’re unsure, send us a photo and we’ll check for you.
- Cracks – natural expansion and contraction of wood, strength rarely affected
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Yes, slight movement and creaking are normal as the wood expands and contracts.
👉 If it feels excessive, check bolts, tighten where needed, and make sure anchors are secure. -
- Brush off dirt and wipe seats/slides with mild detergent
- Treat wood yearly with a child-safe stain
- Check bolts, brackets, and anchors regularly
- In winter: remove fabrics and store them dry
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Yes, most swings use carabiner clips so you can swap seats or accessories.
- Ensure safe spacing between swings
- Some timber sets have fixed hangers which limit options
👉 See our spacing guide before adding accessories.
- Ensure safe spacing between swings
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Many swings come with height-adjustable ropes.
If yours doesn’t, adjustable seats can be purchased separately. Check the product page for details. -
Yes, we stock spares such as hangers, bolts, and fabrics.
- For current models: order online
- For older models: contact our team for help
👉 Warranty parts can be requested through our claim form.
- For current models: order online
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Warranty varies by model. Check the individual product page for frame, fittings, and accessories coverage.
Frequently Asked Questions
Find answers to common questions about our products
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It depends on your child’s age, your garden space, and your budget. Our trampolines range from 4.5ft to 14ft. For young kids, start with a junior trampoline. For older kids (6+) and adults, a larger classic trampoline is best.
👉 Tip: Lay out the size on your lawn with a rope or hose before buying. -
Not essential, but highly recommended.
- Anchor kits – stop trampolines blowing away in strong wind
- Covers – protect mats and pads from sun and weather
- Safety extras – like ladders or shade covers
- Anchor kits – stop trampolines blowing away in strong wind
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- Junior trampolines: Designed for little ones (with softer bounce and lower frame).
- Larger trampolines: Recommended from 6 years+ through to adults
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Always on flat, soft grass with a 2m safety space around it.
🚫 Never place on hard surfaces like concrete or decking.
🚫 Keep away from sheds, fences, and trees. -
- Only one jumper at a time (most injuries happen with two or more).
- Always have an adult supervising.
- Check regularly for wear and tear (springs, mats, nets).
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- Use a cover to protect against sun and debris
- Anchor it down in windy weather
- Remove the net or dismantle in storms or winter
- Store indoors if possible during long wet/windy periods
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- Move to a sheltered spot if windy
- Remove enclosure net and secure with anchors
- Best option: Dismantle and store in a dry place to prevent rust
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Warranty depends on the model. Check the product page for details on frame, mat, springs, and enclosure coverage.
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Yes – but only use genuine Plum spares. Using non-Plum parts can cause damage and will void your warranty.
👉 Find parts via our Trampoline Spare Parts Finder. -
Trampolines are safe when:
Used correctly
Only one jumper at a timeWith constant adult supervision
On a level, grass surface with no nearby hazards
Scooters, Trikes & Ride-On Toys for Active Kids | Plum Play
Get kids moving with Plum’s Wheels collection, featuring fun and active rides for every age. From first-time balance bikes and ride-ons for toddlers, to adventurous scooters with LED light-up wheels and high-performance drift trikes, there’s a ride to suit every stage of play.
Our wheels are designed to support balance, coordination, and outdoor fun, giving kids the confidence to roll, ride, and explore safely. Choose from 3-wheel scooters for preschoolers, folding scooters for kids on the go, or Green Machine drift trikes built for speed and spins.
Whether you’re shopping for a beginner’s first set of wheels or an upgrade for older kids, Plum makes it easy to find durable, exciting rides that keep them active and smiling.