Track My Order

Once your order has been dispatched, you’ll receive an email with your tracking number and carrier details.

Please allow 12–24 hours after dispatch for tracking information to become active.

Plum Play primarily uses the following carriers:

• Allied Express for larger and bulky items
• Australia Post for smaller parcels

If your tracking shows limited updates, this is usually normal and simply means the parcel is moving between carrier depots.

If it is a tracking enquiry, what you see online is exactly what Plum sees. We don’t have any additional information and, if an issue arises, we must log an enquiry with the carrier.

• Dispatch from our warehouse will take place within 1–3 business days from the placement of your order.
• In most cases and depending on your delivery location, delivery of your order may take 5–10 business days.
• Rural and remote areas may take longer.
• This delivery time frame is subject to changes in circumstances.

Please note: Allow extra time for your deliveries to arrive during busy periods (October to December).

Due to the bulky size of our products and how our items are sorted and scanned through the freight networks, your order may be delivered in multiple deliveries.

• If this happens, please only sign for the number of cartons the carrier delivered. Never sign for the total number of items you are expecting if all cartons have not arrived.
• Please do not refuse a partial delivery, or you may be charged a re-delivery fee.
• Partial deliveries do not mean your parcels are lost. They are often sorted separately through the freight delivery process.
• Plum recommends that you wait a few days and if the remaining parcels haven’t been delivered, please contact our Customer Service team.

Please note: If your order has been partially delivered or a delivery has gone missing, couriers request that enquiries only be lodged for missing cartons after 10 business days from when tracking starts. This is because most items will be delivered during this time.

In a regional or remote area, you may see your tracking “pause” at the last depot. This can happen as the carrier waits for all items to be received at their depot, so they can make one delivery run to your home address.

Yes — you’re welcome to track your order directly via the carrier’s website using your tracking number.

However, if an issue arises, Plum Play must log an enquiry with the carrier.

If you’ve checked your tracking details and still need assistance, our Customer Service team is here to help.

The best and fastest way to contact Plum Play is by submitting a support request via our help centre:

Submit a support ticket here

This ensures your enquiry is logged correctly and handled as soon as possible by the next available team member.