Peak Season Delivery & Christmas Cut-Off Dates 2025

 

Updated: 31 October 2025

 

With Christmas just around the corner, we’ve put together important information and key dates to help guide you through the Black Friday to Christmas period. This information applies to both our retail partners and customers. If you have any questions, please contact the Plum Play team.

 

What to Expect During Peak Season

As of now, all of our freight and logistics partners are meeting their Service Level Agreements. However, with Black Friday looming, we expect a huge injection of orders from the second half of November through to about mid-December.

This surge in orders will place significant pressure on our freight and logistics partners, so please be mindful of the impact of increased volumes during this period.

Please use the information on this page as a guide only. The sooner Plum receives your order, the better chance we have of delivering on time.

 

Click & Collect

We require approx 24–48 business hours to arrange Click and Collect during our peak season.

Collection must be booked in advance and is only available to Sydney-based pickups. Customers cannot turn up to the warehouse without a booking.

 

Customer Service & Sales Support

During this period, our Customer Service and Sales Support teams experience a massive increase in enquiries and order processing.

Please always be respectful in your correspondence with our staff. All enquiries are important to us.

 

It is important to note that:

 

• Our carriers last year failed on less than 1% of their deliveries during the October to December period in 2024; and
• Plum and its contractors will be working overtime to ensure we meet all Service Level requirements.

 

There are some easy ways you can help:

 

• Please do not send multiple emails about the same enquiry.
• Please exercise patience. All enquiries and their full resolution are important to Plum. In some cases, we need information from third parties, and this is often where delays in our replies occur.
• If it is a tracking enquiry, what you see online is exactly what Plum sees. We don’t have any additional information and, if an issue arises, we must log an enquiry with the carrier.

 

Dispatching & Tracking of Items

Most of our enquiries around this time are about tracking and delivery. This can be frustrating for everyone, as delivery timeframes are not an exact science and sometimes our carriers don’t have a clear answer.

We aim to dispatch all orders within 24–72 hours during peak, noting that the busiest time is after a weekend’s trade.

Once your order has been dispatched a tracking number will be provided, however please allow 12–24 hours for this tracking number to become active.

If your order has been partially delivered or a delivery has gone missing, couriers request that enquiries only be lodged for missing boxes after 10 business days from when the tracking starts. This is because most items will be delivered during this time.

Where an item has multiple boxes, a split delivery may occur, meaning boxes may be delivered on different days. Please only sign for the number of boxes that you have received, not the full amount you are expecting.

 

Holiday Operations Overview

Plum’s office and warehouse will be closed from 1pm on Wednesday 24th December 2025 (Christmas Eve).

 

Plum will be supporting our customers with a reduced Customer Service and warehouse team on:

 

• Monday 29th December 2025
• Tuesday 30th December 2025
• Wednesday 31st December 2025
• Friday 2nd January 2026

 

During these days, we will predominantly be handling general enquiries and dispatching orders as required.

Our full complement of staff will return on Monday 5th January 2026.

 

Christmas Delivery Cut-Off Dates

All dates below are guides only and are subject to change depending on:

 

• Volume of orders coming through the business
• Carrier interruptions
• Staffing across warehouse and logistics processes

 

As these services are outsourced and not owned by Plum Play, we have no control over delays that may occur.

Plum Play can never guarantee delivery by a specific date.

We strongly recommend placing orders well in advance of the cut-off dates below to avoid disappointment.

 

All dates below are guides only and are subject to change depending on the volume of orders coming through the business, carrier interruptions and staffing across warehouse and logistics processes. As these services are outsourced and not owned by Plum Play, we have no control over delays that may occur.

 

If You Miss the Cut-Off Date

Plum will continue to dispatch orders up to Tuesday 23rd December 2025. If you miss the cut-off date for your area, there is still a chance your delivery may arrive before Christmas.

Our carriers will continue delivering between Christmas and New Year.

Remember, Christmas is about spending time with family and friends. It’s not just about the present you buy.

 

If you have any questions, please do not hesitate to contact Plum Play Customer Service.

Kind regards & Merry Christmas,
Plum Play