COVID-19 DELIVERY UPDATE - please read our delivery information page for further information.

CONTACT US

NOTE: Due to the significant increase in online deliveries and queries, our Customer Service team may not be able to take calls as they are prioritising answering emails in order to assist more customers. 

Kindly note that the consumer helpline may not be accessible at certain times of the day.


If you have an order or product query, please submit an enquiry via this CONTACT FORM. This is the quickest and most efficient way for us to process your query. 

It is also advisable to check out our HELP CENTRE PAGE first as this provides links to all necessary information.

In order to process and get through all inquiries, we ask that you submit only one inquiry to our customer help desk. Please do not send duplicate inquiries through our social media channels.

Alternatively, you may reach our customer service team between the hours of 10am - 4pm AEST Monday to Friday. Lines are closed on Weekends.


Consumer Helpline:
(02) 8968 2200

Plum Products Australia Ltd
156 Military Road
Neutral Bay
NSW 2089
AUSTRALIA