Important Delivery Information

1. Due to high order volume, our warehouse has some delays, and your order(s) might take longer than usual to ship. Please know we are doing everything possible to get your order(s) out as soon as possible.

UPDATE:

Delivery

Our delivery partners are endeavouring to process and deliver all orders as quickly as possible, however, we have extended our transit times to reflect the delays. Please see updated transit times by location below. The transit time does not include weekends or public holidays.

Kindly refrain from submitting an enquiry regarding an order unless the last transit day has passed. For example, for 2 - 5 business days, please submit a delivery enquiry on the 6th business day from shipment.

We thank you for your patience as we continue to work with our delivery partners in ensuring that we get your Plum Play® item to you and your children as fast as we can.

Please note

Delivery Leadtime

We endeavour to dispatch your order within 1 business day from placing your order. Depending on your location, delivery of your order may take 2-10 business days. If the items are required by a specific day, please ensure you place your order well in advance.

Please note that the delivery timeline is an estimate only and we are unable to guarantee delivery on or before a certain date. However, in many cases, orders are delivered earlier than estimated. Please allow extra time for your deliveries to arrive during busy periods.

Partial Delivery

Please note that your order may arrive in multiple deliveries. This is due to how 'big and bulky' items like ours are sorted and scanned. Rest assured that the rest of your order will arrive soon after.

Upon delivery, please check that all items have been received before signing. If for example, only 2 out of the 5 items have been delivered, please sign accordingly for 2 out of 5.

Please do not refuse delivery, or you may be charged a re-delivery fee.

Lost Items

Plum Play is not responsible for the loss of unattended items with an Authority to Leave request.

If an item from your order is lost in transit by our delivery partner, please get in touch with our customer service team as soon as possible.

Damaged Items

Please check for damage before signing for your delivery. Damaged item claims may not be accepted in cases where the delivery was signed for as items received in good condition. If you notice any damages on the item, please note it in the delivery slip.

If an item is delivered damaged, please get in touch with our customer service team within 48 hours of receipt. We may require images to support your claim. If required, the damaged item or part will be replaced in line with our warranty policy.

Kindly note that the packaging is designed to protect your items. Any damage to the packaging during transit does not warrant a replacement.

Click & Collect Available

Available for Sydney and Surrounding areas

Click HERE to place your order and select General Enquiry. Alternatively, you can call 02 8968 2200 to place your order.

To be eligible to Click and Collect, you must have a vehicle to pick up the size of the item you wish to purchase. Afterpay and other buy now pay later payment options are unavailable for Click and Collect.

Collections take place from our warehouse:

ACR Supply Partners

Warehouse 1 & 2

50 Old Wallgrove road

Eastern Creek

NSW 2766

Hours: 7am – 3pm

Communication
If there is an issue with your order or you would like to speak with our customer service team, please submit a request only once through our Contact Us page.
Plum Play has a zero-tolerance policy for abusive behaviour. Our customer service team reserves the right to terminate any communication (whether face-to-face, online or by phone)