Shipping Delays. You can check our delivery information page for further information
REFUNDS & RETURNS
We guarantee your satisfaction. In the unlikely event that the goods are damaged or defective or you wish to return goods for any reason within the terms of this contract, you need to follow the returns policy.
Our standard Returns Policy applies to all purchases from plumplay.com.au
Please ensure that our offices are notified as soon as you become aware of any shortages or defects in the delivery.
Please contact our customer service team within 48hrs of receiving your items should you notice any issues or defects with your product, our team will deal with each case based on its merits and depending on the circumstances will either offer to refund or exchange a product provided if it is in a fully re-saleable condition.
Products should be returned within 28 days, in original undamaged packaging, with all the parts, accessories and instructions. Please note change of mind returns must be sent back to our contact address at your own cost and risk. Please note that we cannot accept responsibility for returned goods until they reach our warehouse; therefore we would advise you to return the item via recorded delivery to confirm receipt.
Plumplay.com.au reserves the right to make a 15% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion.
Plumplay.com.au also reserves the right to charge your delivery fee for collecting goods from your premises, including an additional $13 fee for all collections in circumstances where they are not defective but you have cancelled your order or changed your mind. Your statutory rights are not affected.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods or we will, by agreement, arrange for the collection of these goods.
I would like to return my item. What should I do?
We hope that you are pleased with your purchase and that it inspires a lifetime of play! In the unlikely event you are not satisfied with your purchase, you may return the item to us by obtaining a Returns Authorisation Number (RAN). To do this, please go to our contact us form and select I want to return my item (obtain RAN) from the drop down menu
This must be requested within 14 days of receipt of the goods, and any returned goods must be received at our warehouse within 28 days of receipt. We regret that any returns received after this period will not be accepted.
Tel: 02 8968 2200