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Refunds & Returns
We guarantee your satisfaction. In the unlikely event that the goods are damaged or defective or you wish to return goods for any reason within the terms of this contract, you need to follow the returns policy.
Our standard Returns Policy applies to all purchases from plumplay.com.au
Please ensure that our offices are notified as soon as you become aware of any shortages or defects in the delivery.
Please contact our customer service team within 48hrs of receiving your items should you notice any issues or defects with your product, our team will deal with each case based on its merits and depending on the circumstances will either offer to refund or exchange a product provided if it is in a fully re-saleable condition. Products should be returned within 28 days, in original undamaged packaging, with all the parts, accessories and instructions.
Plumplay.com.au reserves the right to make a 15% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion.
Plumplay.com.au also reserves the right to charge your delivery fee for collecting goods from your premises, including an additional $13 fee for all collections in circumstances where they are not defective but you have cancelled your order or changed your mind. Your statutory rights are not affected.
Tel: 02 8968 2200