COVID-19 DELIVERY UPDATE - please read our delivery information page for further information.

Delivery Information

 

COVID-19 DELIVERY UPDATE: 

Due to the escalating COVID-19 situation, the spike in online deliveries within Australia has continued to cause congestion within our delivery network. 


Our delivery partners are endeavouring to process and deliver all orders as quickly as possible, however, we have extended our transit times to reflect the delays. Please see updated transit times by location below. The transit time does not include weekends or public holidays. 


Kindly refrain from submitting an enquiry regarding an order unless the last transit day has passed. For example, for 3-8 business days, please submit a delivery enquiry on the 9th business day from shipment. 


We thank you for your patience as we continue to work with our delivery partners in ensuring that we get your Plum Play® item to you and your children as fast as we can. 

 

                                         DESTINATION                                                                                     

Sydney, Melbourne, Brisbane, Adelaide metropolitan areas

3 - 8    Business Days

Sydney, Melbourne, Brisbane outer metropolitan/regional areas

4 – 10  Business  Days

QLD, NSW, VIC, SA regional and TAS

6 – 10  Business Days

WA and NT

8 – 17  Business  Days



Shipping Costs

We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated per product based on your postcode. Estimated shipping charges are from our Sydney Distribution Centre.

Delivery costs for individual products can be calculated using the 'Estimate Shipping' section on each product page. The final shipping fee for your order is calculated at the checkout page.

 

Delivery Leadtime

We endeavour to dispatch your order within 1 business day from placing your order. Depending on your location, delivery of your order may take 2-10 business days. If the items are required by a specific day, please ensure you place your order well in advance.

Please note that the delivery timeline is an estimate only and we are unable to guarantee delivery on or before a certain date. However, in many cases, orders are delivered earlier than estimated. Please allow extra time for your deliveries to arrive during busy periods.


 

Destination Standard
Sydney Metro 2-3 Business Days
Melbourne, Brisbane, Canberra, Gold Coast 2-5 Business Days
Regional and Rural NSW 2-5 Business Days
Adelaide 3-4 Business Days
Perth 4-6 Business Days
Regional and Rural Victoria 3-4 Business Days
Regional Queensland 4-6 Business Days
Tasmania 6-8 Business Days
Rural Queensland and South Australia 4-8 Business Days
Western Australia 7-15 Business Days
Northern Territory 6-12 Business Days

 

Partial Delivery

Please note that your order may arrive in multiple deliveries. This is due to the way that 'big and bulky' items like ours are sorted and scanned. Rest assured that the rest of your order will arrive soon after.

Upon delivery, please check that all items have been received before signing. If for example, only 2 out of the 5 items have been delivered, please sign accordingly for 2 out of 5.

Please do not refuse delivery, or you may be charged a re-delivery fee.

 

Lost Items

Plum Play is not responsible for the loss of unattended items with an Authority to Leave request.

If an item from your order is lost in transit by our delivery partner, please contact our customer service team as soon as possible.

 

 Damaged Items

Please check for damage before signing for your delivery. Damaged item claims may not be accepted in cases where the delivery was signed for as items received in good condition.  If you notice any damages on the item, please note it in the delivery slip.

If an item is delivered damaged, please contact our customer service team within 48 hours of receipt. We may require images to support your claim. If required, the damaged item or part will be replaced in line with our warranty policy.

Kindly note that the packaging is designed to protect your items. Any damage to the packaging during transit does not warrant a replacement.

 

Communication
 
If there is an issue with your order or you would like to speak with our customer service team, please submit a request only once through our Contact Us page.
 
Please note that Plum Play has a zero tolerance policy for abusive behavior. Our customer service team reserves the right to terminate any communication (whether face-to-face, online or by phone) if bullying or abusive behavior is taking place.