Delivery Information
Here’s what to expect after placing your Plum Play order, including dispatch timeframes, bulky delivery notes, flat rate shipping offers, partial deliveries and damaged packaging advice.
Orders are dispatched from our warehouse within 1–3 business days.
Most orders arrive within 5–10 business days, depending on delivery location.
Plum Play items are considered bulky by carriers and may be delivered in multiple cartons.
Please note: Delivery timeframes may change due to circumstances outside of our control. Please allow extra time during busy periods, especially from October to December.
Delivery FAQs
Open each section below for more information about delivery timeframes, flat rate shipping offers, partial deliveries and what to do if something arrives damaged.
How long will it take for my order to arrive?
Dispatch from our warehouse will take place within 1–3 business days from the placement of your order.
In most cases, and depending on your delivery location, delivery of your order may take 5–10 business days. Rural and remote areas may take longer.
This delivery time frame is subject to changes in circumstances. Please allow extra time for deliveries to arrive during busy periods, especially from October to December.
Plum Play items are considered bulky by carriers and delivery to your door is at the discretion of our carriers. Carriers may be unable to deliver your parcel to your doorstep where it is difficult to do so, for example, delivering to an apartment or housing complex.
Please note: We cannot deliver bulky orders to PO Boxes, parcel lockers or postal-only addresses. Please use a valid Australian street address at checkout.
Flat rate shipping offers
From time to time, Plum Play may run flat rate shipping offers or promotions on selected products.
Unless clearly stated otherwise, flat rate shipping offers only apply to selected products and selected eligible postcodes included in the promotion.
Flat rate shipping does not apply to all products, all postcodes or all delivery locations. If your product or delivery postcode is not eligible for the offer, the standard shipping rate shown at checkout will apply.
Flat rate shipping offers cannot be applied to PO Boxes, parcel lockers or postal-only addresses. Bulky Plum Play items must be delivered to a valid Australian street address.
The final shipping cost for your order will be shown at checkout after your delivery postcode has been entered.
What if I am ordering for a special occasion?
If your order is for a birthday or Christmas present, it is advised that someone is at home to help “hide” the delivery of the goods. As our items are very large, they are difficult to hide from your children.
In addition, our products are not wrapped to conceal the product inside the box. Neither Plum Play nor our carriers can be held accountable should your children see the goods when delivered.
It is important that you place your order well in advance of the date required. Please note Plum Play is unable to guarantee delivery on or before a certain date.
What happens if I receive a partial delivery?
Due to the bulky size of our products and how our items are sorted and scanned through the freight networks, your order may be delivered in multiple deliveries.
If this happens, please only sign for the number of cartons the carrier delivered. Never sign for the total number of items.
Please do not refuse a partial delivery, or you may be charged a re-delivery fee.
Partial deliveries do not mean that your parcels are lost. They are sorted separately through the freight delivery process. Plum Play recommends that you wait a few days, and if the remaining parcels have not been delivered, please contact our customer service team.
In a regional or remote area, you may see your tracking “pause” at the last depot. This happens as the carrier waits for all items to be received at their depot, so they can make one delivery run to your home address.
What should I do if my delivery arrives damaged?
If this happens, we recommend you accept the delivery, mark the delivery docket with a comment stating there was damage to your item while in transit, and take photos of the damage.
Please email these photos, along with a description, to Plum Play by using the Contact Us page on the Plum Play website. The more information you provide, the better we can assist you.
Please note that damaged packaging may not mean that the product inside is unfit for use. Before emailing Plum Play, it is best to check if the parts inside the box are intact.
Note: Wood splits in our timber items are very normal, and you can read more about this on our About Our Wood page.
Can I change my delivery address after ordering?
Once you receive your shipping confirmation email, there is a small window where it may be possible for the carrier to change your delivery address or redirect your order.
However, from October to December, this becomes a difficult request. In this instance, there may be additional costs that you will need to pay for the change in address or redirection of your order.
Plum Play is at no time liable for ensuring that a change of address happens, so please ensure that all delivery details are accurate at the time of order.
What happens if I am moving home?
Plum Play does not have the facility to collect from one home address and re-deliver to another home address.
What is Authority to Leave?
Our carriers have a default Authority to Leave without a signature. This is in place to ensure you receive your items on time.
In many cases, a photo is taken of the goods upon delivery, and they are left in a safe and secure place.
Need help with your delivery?
If your order has arrived damaged, you are missing cartons, or you need help understanding your tracking, contact the Plum Play team with your order details.