DELIVERY INFORMAITON
With Christmas just around the corner, we wanted to share with you some key dates. Please read and should you have any questions, do not hesitate to CONTACT US .
Plum Office & Warehouse Closures
Plum’s Office and Warehouse will be closed from 1pm Friday 22nd December 2023 and will reopen on Tuesday 2nd January 2024.
Please Note: no orders will be dispatched during our closure period. Any orders placed through this time will dispatched during the first week back in 2024.
Pre-Christmas Delivery Cut Off Dates
Please see below the cut off dates for delivery by Christmas. While we can never make any guarantees on delivery before Christmas, Plum can suggest and recommend cut off dates for receiving of orders.
Last Day for Pick Ups or Dispatches: Thursday 21st December 2023
What Happens If I Receive A Partial Deliver?
Due to the bulky size of our products, and how are items are sorted and scanned through the freight networks, your order may be delivered in multiple deliveries.
If this happens, please only sign for the number of cartons that the carrier has delivered. Never sign for the total number of items. Please do not refuse a partial delivery, or you may be charged a re-delivery fee.
Partial deliveries do not mean that your parcels are lost, it means that the parcels have been sorted separately through the freight delivery process. Plum recommend that you wait a few days, and if they remaining parcels haven’t been delivered, please get in touch with our customer service team.
If you are in a regional or remote area, you may see your tracking “pause” at the last depot. This happens as the carrier waits for all items to be received to their depot, so they make one delivery run to your home address.
Important Dates
| Destination | Orders must be in by |
|---|---|
| Sydney | Midnight Wednesday 13th December 2023 |
| Melbourne, Brisbane, Canberra, Gold Coast | Midnight Wednesday 13th December 2023 |
| Regional and Rural NSW | Midnight Wednesday 13th December 2023 |
| Adelaide | Midnight Sunday 10th December 2023 |
| Regional and Rural Victoria | Midnight Sunday 10th December 2023 |
| Perth | Midnight Wednesday 6th December 2023 |
| Regional Queensland | Midnight Wednesday 6th December 2023 |
| Rural Queensland and South Australia | Midnight Wednesday 6th December 2023 |
| Tasmania | Midnight Wednesday 6th December 2023 |
| Western Australia | Midnight Monday 4th December 2023 |