Delivery Information

We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on the product size and cross-referenced with your postcode and delivery address. Estimated shipping charges are from our Sydney Distribution Centre.

Delivery costs for individual products can be viewed by entering your postcode in the “calculate delivery” box seen on each product page. The final shipping charge for your order will be shown once your postcode is entered during the checkout process.

We attempt to dispatch your product within 24hrs from placement. Depending on your location, delivery of your order may take 2-10 working days, so if the goods are required for a specific day or event, please ensure you place your order well in advance to ensure the goods arrive in time. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. On most occasions our shipping partners are able to deliver your goods sooner than this estimate. ** Please allow extra time for your deliveries to arrive during busy sale and holiday periods.


Christmas Delivery Cut Off Times

Destination Order must be in by
Sydney
Midnight Tuesday 17th December 19
Melbourne, Brisbane, Canberra, Gold Coast Midnight Tuesday 17th December 19
Regional and Rural NSW Midnight Tuesday 17th December 19
Adelaide Midnight Monday 16th December 19
Regional and Rural Victoria Midnight Monday 16th December 19
Perth
Midnight Wednesday 11th December 19
Regional Queensland Midnight Wednesday 11th December 19
Tasmania Midnight Wednesday 11th December 19
Rural Queensland and South Australia Midnight Wednesday 11th December 19
Western Australia Midnight Monday 9th December 19
Northern Territory Midnight Monday 9th December 19

Christmas Delivery Cut-off Dates

While Plum can never guarantee delivery, we suggest that if placement of order is given to us by the cut-off dates outlined above, we will be confident to meet a pre-Christmas delivery. If the order is placed before the cut off dates and delivery does not happen before Christmas, as a gesture of good will Plum Play will refund 10% of the total order value. Please note, Plum will continue processing and dispatching orders on time after the cut off dates and many of these orders may still arrive before Christmas depending on the location.

Office and Warehouse Closures 2019/20

Please note the Plum Play Office and warehouse will be closed from 24th December 2019 and will reopen 2nd January 2020. Orders can still be placed through this period, however dispatch will not recommence until the first week back January 2020.


Once your order is dispatched, Plum Play will email you the tracking number that can be traced by visiting our shipping partners website.


The track and trace service provided by our shipping partner will provide you with an ETA date for delivery, if no-one is available to take delivery on this date, they will leave a card in the mailbox requesting you to phone them to arrange a suitable time and date for re-delivery. If you don’t contact our shipping partner within 72 hours they will return your items back to us and you may be charged for re-delivery.

To avoid missing out on receiving your delivery the first time, we suggest the following options:

Leave a note on your front door with your name, consignment number and an “Authority to Leave” i.e. “leave under the carport”, “at front door”, “behind side gate” etc. Do not leave an “Authority to Leave” unless you are comfortable that it is safe.

Please note: it is at the driver’s discretion whether they adhere to the request and Plum cannot be held responsible for placement of goods on your property or if the instructions are not followed through.

Alternatively if you will not be home on the ETA day but you will be home the day after, you can contact the Hunter Express customer service team on 02 9780 4099 in advance of your delivery date requesting they hold your package until a suitable day when you will be home to accept delivery.

The special instructions box on the delivery page of the checkout is used for any instructions to help make it easier for the driver to make the delivery of your order for e.g.

"Last house at end of driveway"
"Office hours 9-5"
“Leave under the carport”
“Leave behind side gate”

Drivers are unable to grant specific requests such as "Deliver between 1-2pm".

Plum Play cannot be held responsible if your instructions are not followed. Customers who give authority for their order to be left unattended at their delivery address will only be replaced if the order is proven lost in transit by our delivery company. Plum Play accepts no responsibility for lost or stolen goods, once the courier has delivered your item and left it as per your request.

In addition, Plum accepts no responsibility should the driver not adhere to the instructions offered. This is at the delivery drivers discretion.

Always accept delivery. If you refuse delivery you may be charged a re-delivery fee for your order.

Check all items have been delivered before signing. If for example two out of the five items only have been delivered, please sign accordingly for two out of five, this can be written on the con-note above your signature. DO NOT refuse delivery; the rest of your items will be on its way, they may have just been delayed at one of the shipping partners transport hubs. If this occurs please call our customer service team who will lodge an enquiry with the shipping partner to follow-up on your missing items and have these delivered as quickly as possible.

If an item is delivered damaged:

  • Accept delivery
  • Contact your place of purchase, they may require images
  • The damaged item or part will be replaced quickly and efficiently in line with our warranty procedure
  • Wood splits are not considered damage. For more information please visit our learn about our wood page